If your Samsung refrigerator is unable to produce or dispense ice, it may be due to an accumulation of ice within the ice maker section, hindering its functionality.

Alternatively, the Ice Maker might not be activated, even when the ice dispenser is in use. However, if there is no audible activity coming from the ice maker, potential issues may involve the door switch, dispenser lever, or auger motor assembly.

If There Is Noise Coming From Ice Maker Or Dispenser

Numerous factors could be causing your Samsung refrigerator to have issues with ice production and dispensing. To facilitate troubleshooting, you can categorize these potential causes based on whether the refrigerator generates a sound when you engage the ice dispenser lever.

When a sound is produced by the ice bucket auger but no ice is dispensed, it's possible that the ice bucket is empty. This, in turn, could be attributed to one of two reasons: either the ice maker has developed an ice blockage, or the ice maker is not activated to begin with.

1. Ice Buildup Around The Ice Maker

The ice maker operates as its name implies. It receives a direct water supply that flows into the fridge and is subsequently chilled and quickly frozen to create ice cubes.

The number of ice cubes produced by the ice maker in your specific Samsung refrigerator can vary based on the model. Typically, many Samsung fridge ice makers can generate around 120 ice cubes per day, unless there is an issue that hinders their production.

How It Malfunctions

As mentioned earlier, the ice maker in your Samsung refrigerator relies on a continuous water supply and cold temperatures. When these two elements combine, they can result in the formation of ice buildup.

In most instances, this isn't a problem. However, if this buildup becomes excessive, it can obstruct the release of ice through the dispenser. This is why you may hear a sound when you press the dispenser lever, but no ice is dispensed.

How to Resolve the Issue

Fortunately, dealing with ice and frost buildup, whether it occurs in your Samsung refrigerator's ice maker or elsewhere, is a relatively straightforward process. The solution is to defrost or thaw the ice maker until all the accumulated ice and frost have melted away.

2. Ice Maker Isn’t On Or Receiving Power

Another potential reason why your Samsung refrigerator may not be producing or dispensing ice is that the ice maker is not activated. Alternatively, it could be due to a lack of power supply to the ice maker for various reasons.

As you would expect, a refrigerator with an inactive ice maker will be unable to create or dispense any ice, even if you hear a sound when pressing the ice dispenser lever.

How to Resolve the Issue

Correcting this problem is generally straightforward, as all you need to do is re-activate the ice maker. The specific steps may vary depending on the model of your Samsung refrigerator, so it's advisable to consult the user manual that came with the appliance.

Pros and Cons of Samsung Fridge


  • Innovative Technology
  • Spacious Interior
  • Energy Efficiency
  • Modern Design
  • Advanced Cooling Systems


  • Price
  • Repair Costs
  • Ice Maker Issues
  • Reliability Concerns
  • Noise Levels

Differences Between Samsung Fridge and LG Fridge


Samsung refrigerators are known for integrating advanced technology, including smart features, touchscreen displays, and Wi-Fi connectivity. They often offer features like Family Hub for smart home integration.


LG fridges also incorporate technology but may focus more on features that enhance food preservation, like linear cooling and door-in-door designs. They offer features such as InstaView for transparent door-in-door views.

Alternative to Samsung Fridge


Haier offers compact and budget-friendly refrigerators, making them suitable for smaller spaces or as a secondary fridge.

If There Is NO Noise Or Sound Coming From Ice Maker Or Dispenser

If you find that pressing the dispenser lever doesn't result in any ice being dispensed, and the ice bucket auger remains silent, this may indicate a potential issue with the door switch, ice lever switch, or auger motor assembly, as any of these components could have malfunctioned.

1. Door Switch Has Malfunctioned

The proper functioning of a refrigerator's ice maker and dispenser also relies on its electrical door switch. This switch serves a straightforward purpose: to determine whether the fridge door is open or closed. When the door is open, it cuts off power to specific components, including the water and ice dispensers.

How It Malfunctions

A door switch is essentially a mechanical switch that controls the opening and closing of particular electrical circuits, particularly those connected to your ice dispenser. When this switch malfunctions, it may erroneously detect that the fridge door is open, even when it is closed.

Consequently, the Samsung fridge will fail to dispense ice, even when the fridge door is closed. A clear indication of this issue is when you press the ice dispenser lever, yet no noise emanates from the ice bucket auger.

How to Resolve the Issue

To rectify this problem, you'll need to replace the faulty door switch. Here's how you can do it:

  1. Prior to any work, disconnect the power supply to the refrigerator to ensure your safety and prevent the risk of injury or electrocution.
  2. With the fridge door open, locate and remove the screws securing the top cover in place.
  3. Locate and disengage the locking clips, typically marked with arrows, which will allow you to remove the cover.
  4. After removing the electrical connector, the cover should come off easily, and you can set it aside.

2. Ice Lever Switch Malfunction

The ice lever switch serves a simple but crucial function. When you press it with your hand or a cup, it activates the ice auger, causing it to turn and move ice from the bucket to the dispenser. This action continues as long as you're pressing the ice lever switch.

How It Malfunctions

If you press the ice lever switch and don't hear any noise coming from the auger, and all other components are functioning correctly, the issue might lie with the lever switch itself.

When you press the switch, it completes an electrical circuit, enabling the distribution of ice. If this doesn't occur, the necessary components won't receive the power they require to perform their function.

How to Resolve the Issue

To rectify this problem, you'll need to replace the malfunctioning ice lever switch. Here are the steps to do it:

  1. Prior to any work, disconnect the power supply to the refrigerator for safety reasons.
  2. Use a screwdriver to locate and remove the screws securing the ice dispenser panel in place.
  3. Gently pull off the panel to access the wires and screws attached to the lever switch.

3. Auger Motor Assembly Failed

The ability of your Samsung refrigerator to dispense ice relies on an auger that turns and pushes the ice forward. This auger is powered by an auger motor assembly, which activates every time you press the ice dispenser lever.

When functioning correctly, pressing the lever powers the motor, which, in turn, rotates the auger. The auger's motion pushes ice cubes towards the dispenser, allowing them to drop into your cup.

How It Malfunctions

Like any other motor, the auger motor can experience wear and tear over time. The most common reason for its failure is prolonged use, which can cause it to wear out. You'll recognize this issue if you hear no noise coming from the auger, even though you're pressing the dispenser lever, and all other components are still in good working condition.

How to Resolve the Issue:

  1. Begin by removing the ice bucket, which will provide access to the wire housing cover, allowing you to disconnect the necessary wire harnesses.
  2. Depending on your model's design, you may need to remove the ice maker first to access the auger motor assembly.
  3. Once you've gained access to the motor assembly, gently remove it and disconnect the wire harness.


When your Samsung fridge is not dispensing water or ice, it's essential to systematically troubleshoot potential issues with various components such as the ice maker, door switch, ice lever switch, and auger motor assembly.

Understanding the functions of these components and their common failure modes can be a valuable step in diagnosing and resolving the problem.

With proper care, maintenance, and, when necessary, replacement of faulty components, you can restore your Samsung refrigerator's ability to dispense water and ice, ensuring it continues to serve your cooling and refreshment needs reliably.

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My name is Wisdom Bassey, I'm a blog content writer and graphic designer who provides support and services for brands and different companies. I'm young and versatile, A tech enthusiast. I carry out deep research on every topic I choose to write about. You can reach me through my social media handles, I'm always available and ready to connect.

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