We now live in a digital age. Everyone is on their phones, and communication has shifted from face to face to text. Kids today don’t even want to talk to each other, they message each other. It removes all of the human elements that go into a simple conversation.
Hearing someone’s voice, all of the pitches, the highs and lows, the facial expressions while you’re talking, all those things make us who we are. A simple emoji can’t replace a frown or a smile. That’s why having an answering service is much better than having a machine answer all of your calls. Click here to read more.
If people knew that your phone service would be a machine, they wouldn’t even bother to call. Nowadays, dialing someone’s number is seen as something out of the ordinary, and it means you need communication quickly.
Machines can’t sound exactly like us, and they can’t understand what the other side is saying clearly. Instead of making your customers press buttons on a pre-recorded message, invest in having an answering service that’s devoted to improving customer experience.
It improves satisfaction
No one likes waiting. If you’re in a supermarket and you see a big line in front of you, the next few minutes feel dreadful. The same thing happens if someone is in the bank and they’re taking a long time. We want things to be finished quickly.
The same thing is true when your customers call, and they wait in a phone queue. The same feeling arises when they get sent over to voicemail, or they hear a robotic voice. If you replace all of that with a friendly voice that sounds soft and welcoming, their whole perspective will change.
Even if you the angriest person in the world calls you, when they get treated with respect, excellent manners, and a soothing voice, the whole situation will be resolved quicker. A great phone line is the front battle row that often gets yelled at. Being calm in these kinds of situations will shape the public opinion about your healthcare facility, and that will bring in even more people.
You don’t have to use your personal phone for everything
If you don’t have an office telephone, your days can be filled with people ringing you about common questions. Getting numerous calls a day asking for your location or website will drain the energy out of you. If you’re busy at the moment and get a few consecutive questions about the time you’re open, it might cause you to lash out at an unsuspecting customer.
On the other hand, if you had an answering service, your mobile device will be reserved for personal issues and emergencies. This will shut out all of the noise and let you focus on what you best.
You will save money
If you have an employee that’s focused on answering calls all day, you might be wasting money. Sure, there are some days where the telephone will not stop ringing. Companies such as Main Line Telecommunications – #1 Medical Answering Solution could help in such times. But those busy days are quite rare. Most of the time, all of the lines are dead.
This means that you’re paying a full salary for a just in case scenario. In case the phone rings, the employee will answer it. But you don’t know if that call is a new deal, a question, or a waste of time. If you switch over to a service, you get to pay per call. This means that there won’t be as much time-wasting, and you’ll be getting your money’s worth to the fullest.
Preventing disasters
Nature is a powerful thing. There are some things that you just can’t plan for. Those are fires, hurricanes, earthquakes, power outages, floods, and lightning strikes. These things do exist, and when they happen, everything can get destroyed.
For many businesses, recovering from something like this is almost impossible. You start to invest in repairs, and in the meantime, you can’t get any new customers since everything isn’t as it should be. This is where an answering service can help too.
Your main office phone might not be functional, but an outside company can’t suffer from the same disaster, at the same time. Instead of letting your competition outgrow you, the business will still remain afloat, and then start rolling back to the way things used to be.
Emergency calls
Several types of businesses have to manage their calls even when they’re out of the office. It’s infuriating to take a work-related call when you’re eating dinner with your family. Sometimes, you might be outside, at the movies, or in a restaurant when the phone rings. View this link for more info https://www.business.com/articles/24-7-call-centers/.
It’s a thing that makes you dread your work. Instead of suffering from scenarios like that, you can transfer all the calls to a service that’s responsible for answering. Some customers just can’t wait until the next day, and it will feel as if a weight has been lifted when you don’t have to deal with them anymore.
A few final words
Answering services are one of the best things that you can do for your company or enterprise. They can catch a few calls on a slow day, but they can also handle a busy schedule. Unlike hiring a single person to sit and wait for the telephone to ring, you’ll be paying per each call. This makes it easier on your wallet, and it helps to know that you’re saving money.